Step 1

1.Contact:

      • The requesting physician or authorized country representative [Requester] contacts the National Focal Point.

2.Inform:

      • The National Focal Point informs the RPC Staff.

3.Connect and send Emergency Request Form:

      • The National Focal Point shares the contact information (name and phone number/email) of the RPC Staff and  Emergency Request Form to the Requester.

 4. Provide patient information and return back the completed form:

      • The Requester provides patient clinical information, antidote requested and returns the completed form back to the RPC Staff.

5.Verify the diagnosis and confirm the appropriated uses of antidote:

      • The RPC Staff verifies the diagnosis and confirms the appropriated uses of antidote. If an antidote is indicated, the emergency response pathway is activated. If the antidote is not appropriate, feedback is given to the National Focal Point.

Blue dashed line: 

        In case the Requester directly contacts to the RPC Staff, RPC Staff will notify the National Focal Point to verify the Requester.